Senior Business Analyst (Immediate start) Contract | Sydney (Hybrid) | Hybrid Agile/Waterfall
Talent Insights are looking for an immediately available Senior Business Analyst on a contract basis.
The ideal candidate will own the
end-to-end delivery of strategic customer, digital, and process transformation initiatives across a major telecommunications business. From initial ideation through to launch and business readiness, you'll drive the full lifecycle of business analysis to enable high-impact outcomes across product, sales, service, and digital channels.
What you’ll be doing: - Lead end-to-end business analysis across projects – from discovery and requirements gathering to solution validation and post-launch support
- Shape and document business requirements, processes, and customer journeys with a focus on delivering seamless, scalable solutions
- Align cross-functional stakeholders across IT, product, and operations to ensure solution fit and business readiness
- Manage the full requirements lifecycle, including traceability, prioritisation, change control, and test case alignment
- Facilitate workshops, define personas and scenarios, and translate business needs into actionable deliverables
- Support testing, user acceptance, business continuity planning, and ongoing improvements post-implementation
- Champion customer experience, brand alignment, and operational viability throughout the delivery process
You’ll bring: - 7+ years Business Analysis experience
- Proven experience in end-to-end business analysis across large-scale transformation or customer-facing programs
- Strong process design, CX mapping, and Agile/Waterfall delivery expertise
- A collaborative mindset and ability to engage senior stakeholders and technical teams
- A background in telco, digital, or customer-focused industries is highly regarded
- Excellent documentation, communication, and critical thinking skills
This is a high-impact opportunity to help shape the future of digital and customer operations from the ground up.
Please apply via the link if this opportunity is of interest.