Process Business Analyst

  • 28 Aug 2025
  • Data Analytics, Digital & Insights
  • Sydney
  • Contract or Temp
  • 6-month initial contract + likely extensions
  • Immediate start
  • Hybrid way of work
Talent Insights are looking for a Process Business Analyst to support a large-scale transformation program covering more than 10 process streams, including significant work within the Complaints domain. The role requires strong analytical skills, proven stakeholder engagement, and hands-on experience with process mapping tools.

Key Responsibilities:
  • Map and document end-to-end processes across multiple streams (Levels 1-4).
  • Deliver process analysis and reporting to support transformation initiatives.
  • Work closely with stakeholders to capture requirements, manage challenges, and identify opportunities for process improvement.
  • Provide guidance on compliance and regulatory-related processes, ensuring adherence to standards.
  • Utilise ARIS/Visio to deliver accurate and actionable process documentation.
Key Skills & Experience
  • Strong process analysis and mapping experience, ideally across multiple business streams.
  • Proficiency with ARIS/Visio
  • Excellent analytical skills with the ability to identify and advise on process improvement opportunities.
  • Strong stakeholder management skills, with experience managing challenging stakeholders.
  • Prior experience in compliance or regulatory-driven programs highly regarded.
  • Experience within the Complaints domain considered a strong advantage.