Talent Insights are looking for a Process Business Analyst to support a large-scale transformation program covering more than 10 process streams, including significant work within the Complaints domain. The role requires strong analytical skills, proven stakeholder engagement, and hands-on experience with process mapping tools.
Key Responsibilities:
- Map and document end-to-end processes across multiple streams (Levels 1-4).
- Deliver process analysis and reporting to support transformation initiatives.
- Work closely with stakeholders to capture requirements, manage challenges, and identify opportunities for process improvement.
- Provide guidance on compliance and regulatory-related processes, ensuring adherence to standards.
- Utilise ARIS/Visio to deliver accurate and actionable process documentation.
Key Skills & Experience
- Strong process analysis and mapping experience, ideally across multiple business streams.
- Proficiency with ARIS/Visio
- Excellent analytical skills with the ability to identify and advise on process improvement opportunities.
- Strong stakeholder management skills, with experience managing challenging stakeholders.
- Prior experience in compliance or regulatory-driven programs highly regarded.
- Experience within the Complaints domain considered a strong advantage.