Business Analyst - Credit & Collections
- 02 Mar 2026
- Data Analytics, Digital & Insights
- Melbourne
- Contract or Temp
- 12-month daily rate contract | Melbourne based | Telecommunications
- Credit & Collections optimisation | Requirements gathering & process mapping
- Stakeholder-facing role | Regulatory-aligned process improvement
Business Analyst – Credit & Collections Optimisation
12-Month Daily Rate Contract | Melbourne | Telecommunications
Talent Insights are engaged with a telecommunications client to appoint a Business Analyst within their Credit & Collections function.
This role sits within an optimisation-focused portfolio, supporting improvements across collections processes while ensuring alignment with relevant regulatory and compliance obligations.
The Role
You will partner with operational, risk and technology stakeholders to:
About You
You will bring:
12-Month Daily Rate Contract | Melbourne | Telecommunications
Talent Insights are engaged with a telecommunications client to appoint a Business Analyst within their Credit & Collections function.
This role sits within an optimisation-focused portfolio, supporting improvements across collections processes while ensuring alignment with relevant regulatory and compliance obligations.
The Role
You will partner with operational, risk and technology stakeholders to:
- Gather and document business requirements across collections initiatives
- Map and analyse end-to-end collections processes
- Identify inefficiencies and recommend practical process improvements
- Support the development of data-driven strategies for overdue payment recovery
- Ensure collections workflows align with regulatory and compliance standards
About You
You will bring:
- Experience within Credit & Collections (telco preferred but not essential)
- Strong requirements gathering and process mapping capability
- Solid understanding of regulatory considerations within collections
- Analytical capability across financial and operational data
- Proficiency in Excel, JIRA and Confluence (FIGMA beneficial)
